At Wrixtan, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your Wrixtan product, we offer a hassle-free refund and returns policy to ensure your peace of mind.

Returns:

  1. Eligibility for Returns:

    • To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. It must also be accompanied by proof of purchase, such as an order number or receipt.
  2. Return Timeframe:

    • You may initiate a return within [insert number] days from the date of delivery. After this period, unfortunately, we cannot accept returns.
  3. Return Process:

    • To initiate a return, please contact our customer support team by [insert preferred contact method]. Provide your order details and the reason for the return. Our team will guide you through the process and provide you with a return authorization if eligible.
  4. Return Shipping:

    • Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping method and obtaining proof of postage when returning the item.
  5. Refunds:

    • Once we receive your returned item and verify its condition, we will process your refund. The refund will be issued to your original payment method within [insert number] business days. Please note that it may take some time for the refund to be reflected in your account, depending on your bank or credit card company.

Exchanges:

  1. Eligibility for Exchanges:

    • We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process mentioned above and place a new order for the desired item on our website.
  2. Defective or Incorrect Items:

    • In the unlikely event that you receive a defective or incorrect item, please contact our customer support team immediately. We will gladly assist you with a replacement or refund, including any applicable return shipping costs.

Frequently Asked Questions (FAQs)

How long does it take to receive my refund?

Once your returned item is received and approved, we will initiate the refund process. The refund will be credited to your original payment method within 3 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or credit card company.

Do I need to pay for return shipping?

Return shipping costs are generally the responsibility of the customer, except in cases where the return is due to a defective or incorrect item received. We recommend using a trackable shipping method and obtaining proof of postage for your return.

How do I initiate a return?

To initiate a return, please contact our customer support team by [insert preferred contact method]. Provide your order details and the reason for the return. Our team will guide you through the process and provide you with a return authorization if eligible.

Can I exchange my item for a different one?

Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process mentioned above and place a new order for the desired item on our website.

What should I do if I receive a defective or incorrect item?

If you receive a defective or incorrect item, please contact our customer support team immediately. We will work with you to resolve the issue and provide a replacement or refund, including any applicable return shipping costs.

Are shipping fees refundable?

Shipping fees paid at the time of purchase are generally non-refundable. However, if your return is due to a defective or incorrect item, we will reimburse any shipping fees associated with the return.